HELP CENTER

Português Français (Canada)简体中文中國傳統的 Nederlands English Français (France)Deutsch 日本 한국인 Español

Use this permanent URL when you create browser bookmarks or create a link to this page. Even if the path to this page changes in the future, this URL will not.

No permanent link available

No permanent link is available for this page. Click the Feedback button below to send an email requesting one. Make sure the email includes the name of this page.

Refresh Indexed DB After Upgrading to Package 26.3

When you upgrade from package 26.2.8 or earlier to 26.3, you must perform a one-time browser refresh of the application's IndexedDB data. This ensures the application functions correctly after the upgrade.

This is a one-time activity required only when upgrading from package 26.2.8 or earlier to 26.3. After you complete these steps, you can continue using the application normally.

Delete the nice-cxone-ccf Database from IndexedDB

Upgrade your Salesforce package to 26.3.
Log in to your Salesforce org and Salesforce Voice (SFV).
Right-click anywhere in the browser window and select Inspect to open the browser's Developer Tools.
Click the Application tab in Developer Tools.
In the left panel, under the Storage section, expand IndexedDB.
Select the nice-cxone-ccf database.
In the right pane, click Delete Database.
Refresh the browser page.

After completing these steps, you can continue using the application normally.